PRIVACY POLICY
This policy explains the information used to provide Pinform estimates and custom projects, understand website traffic, measure advertising performance, and respect your privacy choices.
Effective August 23, 2026When you request an estimate or submit a project, we may collect your name, email address, company or organization, delivery country, project notes, selected specifications, estimated quantity, and uploaded artwork or reference files.
Police badge requests may also include organization type, department information, authorization statements, and other details needed to review eligibility.
Our hosting and security providers may process basic technical information such as IP address, browser type, request time, page requested, and security events. We use this information to operate, secure, and troubleshoot the website.
Pinform also uses Google Analytics and Google Ads for website and advertising measurement. Google may receive technical and activity information such as page URLs and titles, referrers, approximate location, browser or device information, IP address, advertising click information, page interactions, and conversion events. Where permitted by your choices and applicable law, Google may use cookies or similar technologies for this measurement.
We use information to prepare estimates, review artwork, communicate about projects, create proofs, coordinate production and delivery, understand website traffic and page engagement, prevent misuse, maintain business records, measure advertising performance, and comply with legal obligations.
We do not send unrelated promotional email unless you have separately agreed to receive it.
We use Google Analytics to understand visits, traffic sources, device categories, approximate visitor locations, pages viewed, and website interactions. When our inquiry API confirms a successful submission, the website sends Google Analytics a generate_lead event without your form fields, quote contents, or estimated price.
We use Google Ads to understand whether advertising leads to visits and completed quote requests. A confirmed submission sends Google Ads a conversion event containing only the Pinform inquiry reference as a transaction identifier. It does not include your name, email, phone number, address, artwork, project notes, quote contents, or estimated price.
Pinform has disabled personalized advertising signals and does not use Enhanced Conversions or the Google tag to build remarketing audiences. Learn more about how Google uses information from sites that use its services, how Google uses cookies, and review Google’s Privacy Policy.
Visitors in the European Economic Area, the United Kingdom, and Switzerland are shown a choice before optional analytics or advertising storage is enabled. You may allow or decline measurement; declining does not prevent you from browsing, calculating an estimate, or submitting an inquiry.
Your selection is stored on your device so it can be respected on later visits. You can review or change it at any time using “Cookie settings” in the website footer. In regions where the choice banner is not shown automatically, optional measurement may be enabled by default, but the same footer control remains available.
Project information may be shared with Yang Charles when needed for manufacturing, production support, payment, or order administration. It may also be processed by website hosting, cloud storage, email, payment, shipping, and professional service providers that support the project. Google receives the limited website analytics and advertising measurement information described above.
We may disclose information when required by law, to protect rights or safety, or in connection with a legitimate business reorganization. We do not sell personal information.
Pinform’s website does not collect or store complete payment card details. Approved-project payments are collected under Yang Charles and may be handled by a separate payment provider. The payment notice shown at that stage will govern the payment information collected there.
Inquiry records and uploaded files are stored using controlled cloud services. Attachment access links included in project emails are designed to expire after 30 days. Records and files may be retained longer when reasonably needed to provide the project, support reorders, resolve disputes, maintain financial records, or meet legal obligations.
No system is completely secure. We use reasonable administrative and technical measures appropriate to the information and delete or anonymize it when it is no longer needed. Google controls the retention of information it receives under its own policies and account settings.
You may contact us to request access to, correction of, or deletion of personal information associated with your inquiry. We may need to verify your identity and may retain information when required for legal, financial, fraud-prevention, or contractual purposes.
Depending on where you live, additional privacy rights may apply. You may also contact the privacy or data-protection authority in your jurisdiction.
Pinform, Yang Charles, Google, and service providers may process information in countries different from your own. Where required, appropriate protections will be used for international transfers.
We may update this policy when our services or legal obligations change. The effective date below identifies the current version.
For privacy questions or requests, email hello@pinformcraft.com. Include the email address or Pinform reference connected to the request so we can locate the relevant information.